Case StudiesNationwide Multi-Site Hiring
Case Study · BPO · Multi-Site Operations

Supporting Nationwide, Multi-Site Hiring at Scale Through In-Person Recruitment and Job Caravans

How Metacom delivered consistent hiring across multiple locations by combining physical recruitment hubs, job caravans, and a nationwide sourcing engine — improving quality, speed, and reliability at scale.

716Hires
Delivered
3,000Annual
Hiring Requirement
3Days
Deployment Time
Multi-Site
Nationwide Support
ClientConfidential — Global BPO, 100,000+ Employees
IndustryBusiness Process Outsourcing
LocationsBaguio · Cebu · Eastwood · North EDSA · Cubao · Makati
RolesCall Center Agents
Hiring Requirement3,000 Hires (Ongoing, Year-Round)
Engagement ModelIn-Person + Job Caravans + Nationwide Support
Active Hiring Sites
Baguio
Northern Luzon
Eastwood
Metro Manila
North EDSA
Metro Manila
Cubao
Metro Manila
Makati
Metro Manila
Cebu
Visayas
The Challenge

Scaling Hiring Across Multiple Sites with Inconsistent Vendor Support

The client needed to fill a large number of roles across multiple locations simultaneously — each with its own hiring pressures, competition, and constraints. However, existing vendors were unable to deliver consistent results at scale.

Key Obstacles

  • Vendors limited to supporting only 1–2 locations
  • Low interview show-up rates
  • Inconsistent candidate quality
  • Slow hiring turnaround
  • Saturated talent markets in key locations
  • Strict English communication requirements
Stakes

What Was at Risk

Multiple pioneer accounts launching across sites
Risk of missing SLAs across locations
Ongoing expansion requirements
Strong leadership pressure to stabilize hiring

This required coordinated hiring execution across multiple locations — not isolated vendor support.

The Approach

A Nationwide, Multi-Channel Recruitment Strategy

In-Person Recruitment Hubs

Client recruiters conducted interviews within Metacom offices — driving commitment and reducing no-shows.

Job Caravan Deployment

Expanded hiring reach to locations without physical sites, bringing recruitment directly to talent pools.

Parallel Multi-Site Support

Simultaneous recruitment operations across all six locations, managed by dedicated site teams.

Extended Recruitment Hours

Saturday operations activated to increase weekly hiring capacity and accelerate throughput.

Nationwide Candidate Pipeline

Leveraged an existing pool of pre-screened candidates across regions to reduce time-to-endorse.

Execution

Operational Timeline

01
Day 3
Operations Mobilized
  • All six sites activated within 3 days
  • 5 dedicated recruitment teams deployed
02
Weekly
Job Caravans
  • Caravans executed week-on-week for multiple months
  • Extended to non-hub locations to expand reach
03
Daily
Sourcing & Interviews
  • Continuous daily sourcing and interview cycles
  • Continuous coordination across locations

Scaled hiring operations across multiple locations within 3 days of engagement start.

Results

Measurable Outcomes

716
Hires Delivered
Across all active sites
Monthly Output
Consistent delivery
6
Sites Supported
Simultaneously
Candidate Quality
Meeting strict requirements

Metacom enabled the client to reliably fill a significant portion of their hiring requirements across multiple locations, improving both quality and consistency.

A single job caravan generated 20 offers in one day.

Impact

Before vs. After

Before Metacom
  • Reliance on field promoters (low-quality candidates)
  • Expensive but inconsistent marketing channels
  • Internal team unable to support volume
  • Fragmented hiring across locations
After Metacom
  • Reliable, scalable hiring partner
  • Higher quality candidates meeting strict requirements
  • Improved candidate experience
  • Ability to fill difficult and competitive roles
Client Outcome
"The client extended the engagement, requested additional support including multilingual hiring, and provided positive feedback on Metacom's ability to deliver consistent, high-quality hiring outcomes across multiple sites."
Client Relationship — Extended & Ongoing
Analysis

Why This Worked

Nationwide Infrastructure

Physical presence across multiple regions enabled simultaneous, coordinated hiring at scale.

200+ Recruiters

Deep bench of recruiters allowed rapid scaling without compromising candidate quality.

In-Person Interviews

Candidates who appeared physically demonstrated higher commitment, reducing downstream no-shows.

Job Caravan Reach

Caravans extended hiring into locations without dedicated hubs, unlocking untapped talent pools.

Need to Scale Hiring Across Multiple Locations?

Metacom combines nationwide infrastructure, in-person execution, and scalable sourcing to deliver consistent hiring outcomes — even across complex, multi-site operations.