Case StudiesMetacom — Cagayan De Oro
Case Study · Customer Support · Telco

Delivering Consistent Hires in a Low-Supply Market Through In-Person Recruitment

How Metacom stabilized hiring in Cagayan De Oro using a hybrid in-person recruitment model — improving show-up rates, accelerating hiring, and delivering results where other vendors struggled.

30Hires
Delivered in 2 Weeks
2Weeks
Full Ramp Time
Show-Up
Rates Improved
Faster
vs. Previous Vendor
ClientConfidential — One of the Largest BPOs in the Philippines
IndustryCustomer Support — Telco
LocationCagayan De Oro
RolesCall Center Agents (Voice, B2 Required)
Hiring Target150 / Week for 8 Weeks
Engagement ModelHybrid (In-Person + Virtual)
The Challenge

A Difficult Hiring Environment with High Pressure to Deliver

The client was ramping aggressively to support increased demand, but faced structural challenges in Cagayan De Oro — a smaller talent market with high drop-off rates and inconsistent pipeline performance from previous vendors.

Key Obstacles

  • Limited candidate pool due to smaller regional population
  • High interview no-show rates
  • Candidates dropping out mid-process
  • Previous vendors unable to sustain pipeline
  • Hiring targets at risk of being missed
Stakes

What Was at Risk

Ramp tied directly to client demand and service delivery timelines
Risk of missing hiring targets across multiple weeks
Internal leadership pressure to show results fast
Need for immediate pipeline stabilization

This was not just a hiring issue — it was a business risk.

The Approach

A Structured, In-Person Driven Recruitment Model

In-Person Interview Hub

Established a physical hiring presence in Cagayan De Oro to increase candidate commitment and reduce no-shows.

Hybrid Recruitment Model

Combined walk-in candidate flow, online sourcing, and virtual interview stages for maximum reach.

Dual Recruitment Teams

Separate, specialized teams for in-person and virtual execution — each optimized for their channel.

Embedded Support

On-site personnel to manage candidate experience and reduce mid-process drop-offs before endorsement.

Execution

Operational Timeline

01
Week 1
Hub Activated
  • Recruitment hub established in CDO
  • Sourcing launched immediately (online + walk-in)
02
Daily
Interview Operations
  • Daily interview scheduling and intake
  • Same-day candidate processing
03
Ongoing
Pipeline Management
  • Continuous sourcing and screening
  • Proactive drop-off intervention

Activated full hiring operations within 1 week of engagement start.

Results

Measurable Outcomes

30
Hires Delivered
Within the first 2 weeks
2 Wks
Full Ramp Time
Hub operational to first hires
Show-Up Rates
Improved vs. previous vendor
Retention
Better vs. prior cycles

Metacom delivered a more stable and predictable hiring pipeline despite operating in a constrained talent market — outperforming previous vendors on every measured dimension.

Impact

Before vs. After

Before Metacom
  • High candidate drop-off throughout the process
  • Low show-up rates for interviews
  • Inconsistent pipeline output
  • Slow hiring velocity
After Metacom
  • Improved interview attendance
  • Faster candidate movement through stages
  • Consistent, predictable hiring output
  • Greater week-over-week predictability
Client Outcome
"The client requested Metacom to support additional hiring initiatives, including future job caravans — recognizing our ability to deliver hires in a difficult market where other vendors struggled."
Client Relationship — Ongoing
Analysis

Why This Worked

In-Person Interviews

Candidates who showed up physically demonstrated higher commitment and intent before being endorsed.

Reduced No-Shows

Physical hub presence filtered low-commitment candidates early, improving downstream show-up rates.

Structured Screening

Standardized scoring and assessment processes improved endorsement quality across both channels.

Hybrid Scalability

Combining in-person and virtual recruitment maximized reach without sacrificing quality control.

Need to Deliver Hiring Results in a Difficult Market?

Metacom combines physical recruitment infrastructure with structured execution — so you can scale hiring with more control and predictability.