Case StudiesSeasonal Ramp — RPO Execution
Case Study · BPO · Seasonal Ramp · RPO

Filling an Urgent Seasonal Ramp Through RPO and High-Speed Recruitment Execution

How Metacom rapidly built a hiring pipeline from near zero and delivered critical hires during peak season using a structured RPO model — improving speed, quality, and process control.

115Hires
Delivered
2-Month
Ramp Window
1 Week
Deployment Time
RPO
Model Execution
ClientConfidential — Global BPO, 55,000+ Employees
IndustryBusiness Process Outsourcing
LocationsManila · Quezon City · Marikina · Makati
RolesSeasonal Retail Account Executives
Hiring Requirement100 Hires Per Week
Engagement ModelRecruitment Process Outsourcing (RPO)
The Challenge

Urgent Hiring Demand with No Reliable Pipeline

The client needed to ramp hiring quickly during the holiday season — one of the most competitive hiring periods of the year. However, internal and external constraints made it difficult to execute at the required speed.

Key Obstacles

  • Internal recruitment team undermanned
  • Pipeline nearly empty despite urgent demand
  • Previous vendor failures
  • Low candidate quality and show-up rates
  • Integrity issues in screening and assessments
Stakes

What Was at Risk

High risk of missing SLAs during peak season
Strong leadership pressure to deliver results quickly
Seasonal demand required immediate execution
Delays would directly impact operations

This was a time-sensitive hiring ramp where delays were not recoverable.

The Approach

A Structured RPO Model Designed for Speed and Control

RPO Implementation

Handled initial interviews and assessments to accelerate hiring — reducing client-side workload immediately.

Dedicated Recruitment Team

Focused team of 30 recruiters aligned exclusively to the client's hiring targets and timelines.

Structured Screening Process

Ensured consistency and integrity in candidate evaluation — replacing the prior vendor's unreliable processes.

Scalable Sourcing Engine

Leveraged existing candidate pipelines and multi-channel sourcing capabilities to build volume fast.

Execution

Operational Timeline

01
Week 1
Full Activation
  • Operations launched within 1 week
  • 30 recruiters assigned to the ramp
02
Daily
Pipeline Operations
  • Daily sourcing and interview cycles
  • Continuous pipeline development across 4 sites
03
Ongoing
Process Optimization
  • Autodial system deployed to boost recruiter productivity
  • Organic reach via monetized social media channels

Key Execution Enhancements

Autodial phone system increased recruiter productivity
Automation improved lead qualification quality
Organic reach via monetized social media channels

Built and activated a high-volume recruitment pipeline within 1 week.

Results

Measurable Outcomes

115
Hires Delivered
Within the ramp window
Pipeline Built
From near zero
Candidate Quality
Maintained throughout
Multi
Hiring Streams
Supported simultaneously

Metacom enabled the client to execute a critical seasonal ramp while maintaining quality and supporting ongoing hiring requirements.

Impact

Before vs. After

Before Metacom
  • Undermanned internal team
  • Weak or empty pipeline
  • Vendor underperformance
  • Integrity issues in hiring process
After Metacom
  • Immediate hiring support activated
  • Strong, consistent pipeline built fast
  • Structured and reliable screening
  • Faster hiring turnaround
Client Outcome
"The client provided positive feedback on Metacom's speed, reliability, and execution, successfully delivering hiring requirements during a critical seasonal ramp."
Seasonal Engagement — Delivered on Schedule
Analysis

Why This Worked

Fast Mobilization Under Pressure

Full operations activated within 1 week — no ramp-up delay, no excuses.

RPO Model Streamlined Workflow

Taking over initial interviews freed up client capacity and reduced bottlenecks immediately.

Automation Improved Efficiency

Autodial systems and digital sourcing channels increased recruiter output without adding headcount.

Strong Sourcing and Engagement

Pre-built pipelines and calibrated outreach delivered consistent candidate flow from day one.

Need to Fill Roles Quickly Without Losing Control of Quality?

Metacom combines speed, structure, and scalable recruitment systems to deliver hiring results — even under urgent timelines.